Description

A hands-on  Certification for unified communications and help desk engineers who are responsible for providing scheduling and trouble resolution to organizations using the VQ Conference Manager ( formerly, Acano Manager). This course provides complementary training to our Cisco Meeting Server Parts I & II (CMSI & CMS II) certifications, concentrating on after-deployment operations management. In addition to the current users of VQ Conference Managers, this course provides an ideal introduction to managers considering acquiring the VQ Conference Manager for their operations. Students will execute tasks necessary to provide Cisco Meeting Server (CMS) users’ with call scheduling, call management, analytics reporting, and issue resolution through the VQ Conference Manager in real-world scenarios.

What you’ll learn:

• Day 1: Overview of the VQ Conference Manager, conference scheduling and conference management.
• Day 2: Operational Analytics, issue resolution and practical exam.

Course outline:

• Introduction to VQ Conference Manager
  • Use cases
  • Capabilities
  • Uniqueness in the marketplace
• Operator and Concierge User Rights
  • UX Profiles
  • ACLs
  • Effects on individual GUIs
• Navigating the VQ Conference Manager Menu
  • System Menu
  • CoApps
  • Tenants
  • Meetings
  • Dashboards
  • Activity
• Tenants
  • Operator Rights within Tenants
  • ACLs
• CoSpace Templates
  • Settings within CoSpace Templates
  • CoSpace Templates Vs. API Commands
• Scheduling Meetings
  • New Meetings
  • CoSpace Templates
  • Participant Roles
• Managing Meetings
  • Call
  • Schedule
  • Members
  • Stats
  • Settings
• Analytics
  • Existing Reports
  • Modifying Existing Reports
  • Creating Data Sets
  • Creating Reports
• Certified VQ Conference Manager Concierge (CCMC) Certification Assessment
• Solution Overview
• Components Overview
  • Webbridge, TURN server, Call bridge, XMPP Server, API and MMP
  • Single server vs multi server deployment
  • VM vs Acano Server
  • Acano Server HW + photo
  • MMP configuration
• Call Bridge
  • Dial plan configuration
  • Integration with existing SIP call control
  • Integration with LYNC server
  • LYNC EDGE server integration
  • GW functionality configuration
  • LDAP configuration
  • DNS
• Edge Applications
  • Configuring the XMPP server
  • Configuring the web bridge
  • Configuring the TURN server
• Troubleshooting
  • MMP tools
• Logs
  • Dial plan issues
  • XMPP server issues
  • Web bridge issues
• API
  • Overview
  • Use case scenarios

Best for:

• Technical staff where CMS (Acano Servers) are deployed
• VQ Resale Partners
• IT Managers looking at deploying Conference Managers
• Field engineers and personnel who provide first-line support to CMS server operations

Prerequisites:

• A working knowledge of IP networking, security certificates, DNS, LDAP, and Syslog Servers are beneficial.

Certification:

• Students who successfully complete the course and receive a passing grade on the final exam will receive Certified VQ Conference Manager Concierge (CCMC) Certification.

Duration:

• 2 days

Location:

• Initially, this class will be held via video conference. Students are furnished with live servers and endpoint equipment connectivity to configure and validate the skills gained in this training.

Instructor:

• Scott Waschler, VQ, Acano and Cisco certified instructor with three decades of communications industry experience.

Scheduled Dates:

• 27-28 April 2020 (9AM-5PM Central European Time)
• 18-19 May 2020 (9AM-5PM Central Time USA)
• 22-23 June 2020 (9AM-5PM Eastern Time USA)
• 13-14 July 2020 (9-5 Central US Time)
• 20-21 July 2020 (9-5 Central Europe Time)
• 10-11 August 2020 (9-5 Central US Time)
• 7-8 Sept 2020 (9-5 Central US Time)
• 14-15 Sept 2020 (9-5 Central Europe Time)
• 2-3 November 2020 (9-5 Central Europe Time)
• 7-8 December 2020 (9-5 Central US Time)

All classes are delivered remotely over video/VPN. Custom, on-site courses can be scheduled as well.

To register for any session, contact us at support@teknowlogical.com

Number of students per class:

• 12